CONDITIONS OF SALE
ORDER QUANTITIES
Minimum order value for transport paid is R3500,00 per invoice with a minimum of R500,00, accepted on a transport to pay basis.
DELIVERY
All the company's first grade products are sold on a "delivery price" basis to all points within the Republic, Lesotho, Namibia, Swaziland
and Botswana.
All seconds, rejects, clearances, etc. sold on the basis "transport to pay".
The company reserves the right to choose the most efficient and cost effective means of distribution.
When the customer wishes the goods to be sent to him via a more expensive method, the company reserves the right to charge the
customer the difference in cost.
When the company is late in delivery , and chooses to use a more expensive means of distriution, the company will bear the added
expense.
When the company bears the distribution charges, all claims in respect of shortages, damages during delivery, or non-delivery of goods,
will be
handled by the company. In all other cases the customer must make the necessary claims.
QUANTITY VARIATIONS - CUSTOMER EXCLUSIVE PRODUCTS
On all customer exclusive products, the company reserves the right to supply between 90% and 110% of sales order quantities for
first grade products.
In addition, the company reserves the right to deliver seconds, of a quantity not exceeding 10% of first grade deliveries, and at the
following price discounts:
Crested/Lettered products - less 10%
Other products - less 20%
SIZE, MASS AND COLOR VARIATIONS
The company will constantly endeavour to manufacture its products as close to specification as possible. However, due to the nature of raw
materials and manufacturing processes used, minor variations to specifications may occur.
The following are the company's accepted tolrances in respect of unit measurements and mass:
Length - Maximum deviation of -2.5% to +5%
Width - Maximum deviation of -2.5% to +5%
Area - Minimum of 100% of normal area
Mass - Range of -5% to +7.5%
The company cannot hold itself liable for claims in respect of any deviations inside the above tolerances.
CLAIMS
In the event of a short delivery, the discrepancy must be recorded on the delivery document and our head office notified immediately.
They will endeavor to trace the shortages.
When consignments are received damaged, or have being pilfered, this must be noted on the delivery document and our head office
notified immediately. This can be done by either fax or phone. Our staff will respond within 48 hours.
The claims on our carrier will be raised by ourselves in those instances where we have paid for the delivery of the goods.
However, if the customer has paid the delivery costs, they will have to raise the claim on our carrier from their offices.
Please note that unless the above procedures are strictly adhered to, the company will not entertain claims or credit the customers
account, as our carrier will not allow our claim against them.
RETURNS
No goods may be returned to us, for any reason whatsoever, without authorisation first being obtained from our Head Office. Any goods
received without this authorisation will be returned to the customer at their risk and expense. In addition the customer will be debited with
the
cost of the original transport to them.
The cost of the transport may not be debited to our carriers account without written authorisation from the company.
Prior to returning goods, the customer must please contact our Customer Services Department for authorisation, If the reason for
returning goods is valid, we will fax the customer 2 copies of our "Returns Authorisation Form", one for their records and one to
be returned with the goods.
PAYMENT TERMS
The company's standard terms are 60 days net from date of statement. A settlement discount of 2.5% may be deducted by the
customer if payment is received by Head Office within 30 days of statement.
Outstanding claims against any deliveries do not absolve the customer from paying any balance/s on his account within the stipulated
period.
The company reserves the right to charge interest on all amounts outstanding for longer than the agreed terms.
Cheques posted are only deemed to be received if received at our offices.
We do not accept responsibility for cheques not properly made out to our company i.e Dano Textile Industries (Pty) Limited.
PENALTIES
Whilst the company will do everything in its power to meet its product and delivery date commitments. It will not accept penalties from its
customers in the event of failure to comply with those commitments.
CUSTOMER'S PURCHASING TERMS AND CONDITIONS
The company's conditions of sale shall have precedence over the buying conditions of the customer.
PRICE MARKING, EXCLUSIVE LABELLING AND BAR CODING
The company recognises that in order to help satisfy its customer's needs it must provide special customer services in respect of its
products, such as price marking, exclusive labelling and bar coding.
It will do so with due care , but CANNOT ACCEPT LIABILITY IN THE EVENT OF ERROR(especially in respect of price marking & bar
coding).
Due to the work, time, disruption and costs involved, the company will not re-price mark bar code articles that have previously been price
marked/bar coded at the prior request on the customer (unless it results from an error on the part of the company).
SAMPLES PRICING
All product samples, with the exception of 3 meter samples of warpknit towelling for garment manufacturers, will be invoiced to the
prospective buyers and sales agents. On return of the samples to Dano Head Office a credit will be passed.